Setup, installation, configuration, troubleshooting, and support of the following: All PC/LAN software, hardware, and peripherals, AS/400 terminals, controllers and devices, telephones, fax machines, and misc. telecom equipment, warehouse automation systems, call center management/automation systems.
Provides 1st and 2nd level end user and systems support.
Ensures internal and external customer satisfaction.
Implements initiatives to enhance customer satisfaction where necessary.
Keeps all CFC/Call ...
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